Prof. Yesha Sivan Interview on the Six Digital Transformations Framework for WalkMe

Prof. Yesha Sivan, the Founder and CEO of i8 Ventures, was interviewed by
Amir Farhi, WalkMe VP of Strategic Development. WalkMe develops and promotes the concept and platform named DAP – Digital Adoption Platform.

WalkMe pioneered the concept of DAP to simplify user experiences by combining insights, guidance, and automation capabilities.

In the interview, Prof. Sivan focuses on 6 digital transformations that each and every manager in the digital era should master and understand. The
framework divides the 6 transformations into two categories: Internal
(transformations that affect the products and the services an organization
provides to its customers) and External (transformations that affect the organizations’ strategy, business models, and is even disrupting the industry).

Below is the link to the interview: video and description of the framework.

The full details of the six transformations framework can be found in the article “Digital Leader: Master of Six Digital Transformations” authored by Prof. Yesha Sivan and Raz Heiferman, published by Cutter Consortium, on the Business Technology Strategies journal Vol. 12, No. 2, September 2014. The link to the article can be found in the interview.

Chapter 4 in our Hebrew e-book “Doing Digital&quot” published on “e-vrit” platform https://bit.ly/2odl5th contains a detailed description of the six digital transformations framework.

A New Study by PWC Strategy& on Digital Champions in Operations

Strategy&, the strategy division of PWC has published recently a new global study “Global Digital Operations Study 2018 – Digital Champions”. This new study is focused on understanding how companies and their leaders have built an integrated ecosystem to provide value to customers based on end-to-end solutions. The study is focused on the industrial sector but can provide inspiration and guidelines to many other business sectors.

The integrated digital industrial concept, named Industry 4.0 (or Industrie 4.0 in Germany, one of the leading countries that promote this concept,) deals with the adoption of digital technologies and how they affect the processes and products in the industrial sector. As we can see, these technologies have a profound impact on all the related processes – product design, supply chain, production and operation processes, customer delivery, accounting, and invoicing processes. The digital technologies are now embedded directly into the product, augmenting it into a physical-digital product. These technologies are the foundation for new innovative business models.

We are now in the stage of transforming from the Digital 3.0, which was focused mainly on automation and the single machine view, to the Industry 4.0 concept which has a much broader view, a systemic view. Industry 4.0 is focused on digitalization of end-to-end processes, integrating the different parts of the human and machine automation, data collection from all the processes, and using that data to support real-time decision processes while providing new and exciting customer experiences. Industry 4.0 is the realization of the digital transformation of the industrial sector.

Industry 4.0 requires deep collaboration between all the stakeholders, executive management commitment, a clear business strategy for the digital era, and more. Companies that don’t understand this deep paradigm shift will, probably, face the risk of disruption.

For the study, PWC Strategy& experts have interviewed and met 1,100 executive managers of leading industrial global companies. The study was focused on understanding their point of view on the Industry 4.0 concept and implementation. One of the main findings of the study was that there are quite a few companies that have fully adopted and implemented the Industry 4.0 concept. They deserve the title of Digital Champions. The study found that the Digital Champions excel in four categories: Customer Solutions; Operations; Technology; People. They have successfully developed four ecosystems to support each of those areas.

The link to this interesting study.

In our e-book “Doing Digital”, published on the E-vrit application (desktop and mobile), we refer in Chapter 8, paragraph 8.2, to the seven sectors that most probably will face disruption in the coming years. We quote a previous PWC Strategy& study, named “Seven Surprising Disruptions” and present the industrial sector as a candidate for disruption if companies will not adopt the Industry 4.0 concept. Leading industrial companies like Philips, Siemens, GE, and others have already adopted that concept.

To our book: Doing Digital

We recommend all industrial companies to start their digital transformation as soon as possible. If not, they are taking the risk of being disrupted and being too late to recover.

Visiting People & Computers Founder

On Daily Maily’s Nov. 28, 2018 issue, a short article was published after Prof. Yesha Sivan and Raz Heiferman visited People & Computers Group headquarter to meet Peli the Tiger, the founder and Co-CEO (together with his wife Dalia) of the People & Computers Group. The group was founded almost 40 years ago, and has become an integral part of the growing IT and High tech community by publishing daily news, periodical magazines, organizing conferences, running many professional forums and more.

We told Peli about i8 Ventures company, a new company founded by Prof. Yesha Sivan at the beginning of 2018, that is focused on helping and supporting organizations throughout their digital transformation journey. The company employs several senior advisors and works with several organizations in Israel and China.

Here is the link to the summary of our visit, as published by Daily Maily.

As part of i8 Ventures consulting processes, the company has developed some knowledge sharing activities and materials. Yesha and Raz have written many articles, published in Israel and USA (by Cutter Consortium), run many workshops for different stakeholders and taught many academic courses.

The latest publication of Yesha and Raz is a new book “Doing Digital: Digital Transformation – Background, Theory and Practice, Hitchhiker’s Guide to the Journey”, published in Hebrew in digital format. The book can be found on Ivrit application for e-books.

Here is the link to our e-book.

Digital Summit 2018 – Digital for Growth

The Yearly Conference of the Israeli Chamber of Information Technology

On Nov. 7th the yearly and main conference of The Israeli Chamber of Information Technology “Digital Summit 2018 – Digital for Growth” took place with the participation of hundreds of participants. Prof. Yesha Sivan, Founder and CEO of i8 Ventures, was the conference chairman and welcomed the participants.

In his speech, Prof. Sivan said “We decided on the name of Digital for Growth for 2 reasons: the impact of digital on organizations is growing all the time, together with the need of all of us, the IT professionals, to constantly learn and grow”.

Raz Heiferman, Senior Digital Transformation Advisor at i8.Ventures, was part of the conference organizing committee.

During the conference, which is one of the biggest professional conferences in Israel, many presentations were presented by speakers from Israel and abroad, a panel with several CIO’s from large organizations was held, 5 different Special Interest Groups parallel sessions were held, awards to outstanding CIO and projects were awarded. The keynote speaker that concluded the conference was Mr. Moshe (Bogei) Ya’alon, Israel’s previous Minister of Defense and IDF’s Chief of Staff, who spoked about Israel’s unique geopolitical challenges.

A New Article Published in Cutter Business Technology Review

We are happy to update that our new article “Agilifying You Digital Business – 6 Steps to Get Started” was published by Cutter Consortium on the issue of Cutter Business Technology, Vol 31, Number 7, 2018 named “Architecture + Agile = The Yin & Yang of Organization Agility”. This issue contains some articles dedicated to the many faces of agility.

The issue of transforming the organization to an agile organization has become in the last couple of years a strategic issue. The business landscape has become very dynamic and competitive and organizations are having hard time to establish their long term strategic plans. The new competitive environment forces organizations to move from the concept of sustainable competitive advantage to transient competitive advantage, a term coined by Prof. Rita McGrath from Columbia Business School in her famous book “The End of Competitive Advantage”.

Our article presents 6 steps that we recommend organizations for their transformation into agile organizations:

  • Recommendation #1: Appreciate the Mental Challenge of Agility as “Building Flexible Buildings”
  • Recommendation #2: Develop & Share “Visions” of What to Expect from Agility
  • Recommendation #3: Build “Abilities”, that allow for “Visions”
  • Recommendation #4: Initiate “Actions” that Build “Abilities”, that Allow for “Visions”
  • Recommendation #5: Master the Interplay among Leadership, Culture, Business Architecture, and Digital Architecture
  • Recommendation #6: Shift to Deadline-Driven Smaller Projects

We kindly invite you to download the full article from Cutter Consortium’s web site (requires registration).

Raz Heiferman Interview on Agilification

Vantiq’s Global Partners Summit was held at San Francisco on October 2018. Raz had the honor to give a presentation at the conference on the importance of business agility in the new era of digital business and why tools like Vantiq support the new generation of development, deployment and maintenance tools as required by the digital transformation. Before the conference, Blaine Mathew, Vantiq’s Chief Marketing and Product Officer, interviewed Raz on this topic.

Vantiq has developed a new development and deployment environment designated for developing event-driven and distributed applications, developed quickly by using low-code and capable to run on-premise, cloud and on edge devices. Vantiq supports the full lifecycle of the distributed applications, from development to deployment and to ongoing maintenance, a challenge few (if any) tools support. Vantiq has quickly partnered with many local integrators in several countries to support their customers to efficiently use the tool to develop sophisticated the new breed of applications.

You can find Raz’s interview on this link to Vantiq TV.

Raz’s presentation was based on his latest article co-authored with Prof. Yesha Sivan, titled “Agilifying You Digital Business – 6 Steps to Get Started”, published by Cutter Consortium. The article emphasizes the importance of becoming an agile business and provides 6 specific steps an organization can follow in the journey of becoming an agile business.

The following link enables you to make your registration to Cutter’s web site and download our article.

When the Physical Meets the Digital

How Wanda Group, China’s largest shopping center network, succeeded to combine the physical and digital worlds and bring new value to its customers

This post is based on an article written by Prof. Howard Yu, a professor of business administration and innovation at the Swiss IMD business school.

The article presents the exciting case study of the Wanda Group, China’s largest real estate developer that specializes in shopping centers. The company is known for her excellent business performance and for understanding how to leverage digital technologies to support the group’s accelerating growth.

The shopping centers are facing competitive challenges from the e-commerce giants, like Alibaba and others, and therefore have to reinvent themselves to remain competitive in a world where the boundaries between the shopping experience in shopping centers and e-commerce are blurring quickly.

Wand Group operates a huge network of shopping centers that host and combine shopping, cinema, and children playing grounds, hotels and office spaces. Recently they have expanded into amusements parks, film production, sports, technology and internet.

To remain competitive, they decided to implement a two path action plan: improving the customer experience in their shopping centers and leveraging the power of digital technologies. Prof. Yu’s article shows how this business giant succeeded in this two path action plan and to continue to grow in this competitive business landscape.

Regarding improving the customer experience, they were one of the first shopping centers in China to include restaurants and by 2017 they have become the world’s largest cinema chain operators. Their shopping centers include spacious indoor playgrounds within the plazas where children can play on traditional slides, swings, ball pits and educational arcade equipment.

Regarding their digital systems, Wanda’s Group rapid expansion capabilities, is supported by their IT backbone that has enabled the company to carry out informed decision making, streamline operations, codify its knowledge and operate at scale.

Here is Prof. Yu’s article.

Wanda Group is a great case study of the digital transformation journey of companies, as described in our “Doing Digital” e-book. Using digital technologies has helped Wand Group to expand quickly and become one of the world largest shopping centers operator.

Here is a link to our e-book.

Business Strategy for the Digital Age

Dr. George Westerman, a Principal Research Scientist with the MIT Sloan Initiative on the Digital Economy, wrote an interesting article “Your Company Doesn’t Need a Digital Strategy”, published by MIT Sloan Management Review on its 2018 Spring issue.

As Westerman writes “…. the focus on technology can steer the conversation in a dangerous direction. Because when it comes to digital transformation, digital is not the answer. Transformation is….In the digital world, a strategic focus on digital sends the wrong message. Creating a “digital strategy” can focus the organization in ways that don’t capture the true value of digital transformation. You don’t need a digital strategy. You need a better strategy, enabled by digital

Technology by itself don’t bring value. The value they bring comes from the ability of organizations to do business differently, more effectively or optimizing the value in the eyes of the customer. As he writes ” Analytics is not about databases and machine language algorithms — it’s about understanding customers better, or optimizing maintenance processes, or helping doctors diagnose cancer more accurately. IoT is not about RFID tags — it’s about radically synchronizing operations or changing business models”.

Here is the link to the article.

In our book “Doing Digital” we referred to this article in chapter 3 paragraph 11 and emphasized how important it is for the organization to understand that digital technologies are enabling technologies and enable the business to reimagine and rethink the way they do the business.

The Digital Advantage: How Digital Leaders Outperform their Peers in Every Industry

Revisiting MIT and Capgemini’s Research After 6 Years

Capgemini, the global consulting company, published a new and updated research “Understanding Digital Mastery Today”. This is an updated version of an older joint research of Capgemini with MIT Center of Digital Business Initiative, published in 2012 and named “The Digital Advantage: How digital leaders outperform their peers in every industry.”

We referred to the 2012 research in our e-book “Doing Digital” published in Hebrew.

The main goal of the new research was to provide an updated view of the state of digital transformation by using the same research methodology and revisiting after 6 years some of the same companies that participated in the original 2010 research.

The updated report presents a cautious picture – the progress after 6 years is small and slow. In the customer experience area there was a real progress but in other business processes the progress was slow (if at all). Companies are still struggling with issues like defining a clear vision for the digital age, digital governance and IT-Business alignment.

The conclusion of the research to the slow progress made in 6 years of digital transformation is:

  1. Companies are facing difficulties in adapting the new digital technologies due the dizzying pace of the introduction of new digital innovations.
  2. Organizations might have been over optimistic in 2012 and now they understand better the challenges of the digital transformation.
  3. There are many business models disruptions in many industries which are challenging the current business models and value chains.
  4. The expectations of customers, employees and markets are rising and put a significant pressure on the organizations.

To summarize, to follow the digital journey, successfully, organizations should mobilize their leadership, culture, talents and processes to make sure they succeed in their transformation.

Here is a link to the Capgemini research.